Frequently Asked Questions

Where is Da’wah Books located?

Shop 2 & 3, Plot 28-C, Stadium Commercial Lane 4, Phase 5, DHA, Karachi 75500, Pakistan

Find us on Google Maps: https://bit.ly/2TbHNTD

What are the bookstore timings?

Monday-Saturday: 10:00am-09:00pm
Sunday: Closed

Public Holidays: Da’wah Books is open with shortened hours on most public holidays. However, it stays closed on a few, like 1st and 2nd day of Eid.

Shipping & Delivery

What shipping methods does Da'wah Books use for orders from Pakistan?

Da’wah Books uses TCS for most of its orders. However, we also use the Pakistan Post Express Mail Service when needed. We’ve had an excellent experience with both, Alhamdulillah.

How long does it take for the order to reach me after I place an order?

Da’wah Books takes up to 2 working days to process most orders. Once shipped, TCS can take anywhere from 1 to 3 working days to deliver to most cities in Pakistan.
So, your order could take anywhere between 3 to 6 working days to reach you from the time that you place your order, depending on our workload and the destination where it has to be delivered.
For orders from within Karachi, you should receive them in 2 to 3 working days, In-shaa-Allah.

Do you ship internationally?

Yes, we do ship internationally and have satisfied customers all over the world, Alhamdulillah.

However, due to the impact of COVID-19 on logistics, we are currently unable to  process orders from outside of Pakistan.

What is the shipping method for international orders?

Da’wah Books uses Pakistan Post Express Mail Service for international orders. It is proven to be a cost-effective and reliable method, Alhamdulillah.

However, due to COVID-19, we are currently unable to process orders from outside of Pakistan.

Billing & Payment

What are the different payment methods that you offer?

You can pay us through the following methods.

In Pakistan:
1. Cash on Delivery
2. Easy Paisa
3. Bank Deposit / Transfer
3. Pay in Store

All Other Countries:
1. Western Union
2. Bank Deposit / Transfer
3. Pay in Store

Can I pay by credit card or debit card?

No, we do not accept credit or debit cards.

Do you offer COD - Cash on Delivery?

Yes, we offer COD for almost all cities in Pakistan. It is the most often used payment method.

What is COD (Cash on Delivery)?

It is a simple, reliable and transparent method of payment! All you have to do is pay in cash to the person delivering your order.

What are your Bank Account details?

Here are our bank account details:
Bank: Dubai Islamic Bank
Branch: 075 – Khadda Market Karachi
Account Title: Dawah Books
Account Number: 0149120001
IBAN: PK12DUIB0000000149120001
Swift Code: DIBPUKKA

How do I pay by Western Union?

Please visit any Western Union branch in your neighborhood or see www.westernunion.com to find a Western Union branch nearby.
Please make your payment in the name of:

First Name: Sheikh Muhammad
Last Name: Mudassir
City: Karachi
Country: Pakistan

Email us the MTCN number.
Once the payment is collected, the order will soon be dispatched, In-shaa-Allah!

Order & Tracking

How do I place my order?

Visit our website, dawahbooks.com.pk.

Browse through our collection or search for books by title.

Add what you want to purchase to the shopping cart by clicking ‘Add to Cart’.

Proceed to checkout.

Enter required information such as name & shipping address.

Confirm order.

Once your order is successfully submitted, you will receive an email acknowledging that we have received your order.

I placed my order but I never got an email?

Please check your Spam Folder. If you find the email there, please add us to your contact list for future correspondence.

If you don’t find our email in your spam folder then get in touch with us at orders@dawahbooks.com.pk

Do I need an account to place an online order?

You can either make an account or place an order as a guest. Having an account makes subsequent shopping easier.

How can I track my order?

The order confirmation email will have your order number. Enter that in ‘Track your Order’ at the top of the home page and it will show you the status of your order. Feel free to call us or email us with your queries.

How should I contact Da’wah Books if I have queries?

We can be contacted in multiple ways.

Phone: +92 213 5342335, +92 303 5342335
Email: contact@dawahbooks.com.pk
Instagram: https://instagram.com/dawahbooks/
Facebook: https://www.facebook.com/dawahbooks/

We will get back to you within 24 hours In-shā-Allāh.

How can I cancel my order?

The fastest way to cancel your order would be to call Da’wah Books.